We try our best to send out your packages on the same day. That means all orders received Monday - Friday before 4pm local Sydney time on a business day will be shipped out that same day. Otherwise, your order will be shipped the next business day.
Once a package has left our office we have very little control over it. Please note that delivery times listed are only estimations. Crystal Of A Kind is not responsible for any delays caused by the carrier, especially during high-volume periods.
If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your delivery at the local post office.
Crystal Of A Kind is not liable for missing parcels due to errors on the customer or carrier’s part.
Standard Shipping - 3-4 business days $8
Express Shipping - 1-3 business days $10
Economy Air * - 14-28 business days $12
Standard Shipping - 5-7 business days $18
Express Shipping - 3-5 business days $24
United States, Canada & Mexico
Economy Air * - 3-4 weeks $16
Standard Shipping - 7 business days $24
Express Shipping - 3-5 business days $38
United Kingdom & Ireland
Economy Air * - 8 business days $21
Standard Shipping - 6 business days $29
Express Shipping - 3-5 business days $47
Economy Air * - 9 business days $22
Standard Shipping - 7 business days $29
* Tracking isn't included with Economy Air service. All rates are in AUD.
TAXES & DUTIES
Please note taxes and duties may be charged for international orders. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.